Cancellation & Refund Policy
Last Updated: September 18, 2026 · Standard Merchant Gateway Settlement Rules
Every new company signup receives full platform access and ₹250 complimentary calling credit with zero billing commitment.
You can cancel your monthly subscription at any time with 1-click in the billing portal with no lock-in contracts.
Unconsumed wallet recharge amounts can be refunded back to the original payment source upon request within 7 days.
1. Subscription Cancellation
You can cancel your recurring plan (Starter, Growth, or Enterprise) at any time through your workspace settings (Settings ➔ Billing & Subscription). Upon cancellation:
- Your workspace remains fully operational until the end of your current paid billing cycle.
- No further recurring payments will be charged to your card, UPI mandate, or bank account.
- You may export all company databases (CRM leads, employee attendance, and GST invoices) before cycle conclusion.
2. Prepaid AI Calling Wallet Refunds
Prepaid recharges added to your telephony wallet (e.g. ₹500, ₹1000, ₹2500) are consumed strictly on a per-second basis based on actual connected calls:
- Consumed Usage: Minutes and seconds already consumed by AI calls are non-refundable as telecom carrier networks incur real-time delivery costs.
- Unused Balance Refund: If you close your account or mistakenly make a duplicate recharge, you may request a refund for any unconsumed balance within 7 calendar days of transaction date.
3. How to Request a Refund
To initiate a refund for unconsumed wallet credits or billing discrepancies:
- Email our billing department at billing@aurasaas.com from your registered company admin email address.
- Include your Tenant ID and Payment Gateway Transaction ID (from your Razorpay / Stripe receipt).
- Approved refunds are credited back to the original payment method (Bank Account / UPI / Card) within 5 to 7 business banking days.