Terms of Service & Usage Policy
Last Updated: September 18, 2026 · Legally Binding Master Subscription Agreement
By creating a workspace or initiating calls on our platform, you agree to these Terms. Our platform provides All-in-One Multi-Tenant Enterprise Resource Planning (ERP), Human Resource Management (HRMS), Customer Relationship Management (CRM), and Autonomous Voice AI Calling tools.
1. SaaS Subscription & Account Provisioning
Access to the software is provided on a subscription basis (Monthly or Annually). Each subscription includes a dedicated tenant workspace isolated via PostgreSQL RLS. You are solely responsible for maintaining the confidentiality of administrative credentials and employee account access under your domain.
2. Prepaid Calling Wallet & AI Telephony Terms
AI voice calling, inbound IVR support, and outbound lead generation are billed strictly on a prepaid wallet model (₹2.50 per minute billed per second for managed lines).
- Calls automatically disconnect or suspend if the prepaid wallet balance reaches zero.
- Wallet top-ups (recharges) are processed immediately via authorized payment gateways (Razorpay / Stripe / UPI).
- Unutilized wallet balances never expire as long as your workspace account remains active.
3. Telecommunication Compliance & Anti-Spam (TRAI / DoT / FCC)
Clients must use dedicated virtual numbers solely for legitimate B2B sales outreach, transactional customer reminders, and verified inbound support. Telemarketing calls to Do-Not-Disturb (DND) registries without prior consent are strictly prohibited. The client agrees that the platform owner is fully indemnified against carrier penalties arising from client misuse.
4. Service Level Agreement (99.9% Uptime)
We guarantee a 99.9% monthly service availability for CRM databases, API endpoints, and web management portals, excluding scheduled maintenance windows announced at least 24 hours in advance.
5. Limitation of Liability & Termination
To the maximum extent permitted by applicable law, our total liability for any claims arising out of this agreement is limited to the total subscription fees paid by you in the 3 months preceding the event. Either party may cancel the subscription at any time via the billing portal.